Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Alchemy’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Alchemy’, ‘us’ or ‘we’ refers to the owner of the website, Alchemy Transformation Ltd is trading as Alchemy. Registered Office: Alchemy, 1874 Leek Road, Milton, Stoke-on-Trent, Staffordshire, ST2 7AH. Registered in England and Wales No. 11591641. The term ‘you’ refers to the user or viewer of this website.

The use of this website is subject to the following terms:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Every effort is made to keep the website up and running smoothly. However, Alchemy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  7. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



All cancellations or amendments to bookings must be made 48 hours prior to treatment via telephoning Alchemy on 01782 536386. If cancellation is made within the 48 hour period then full payment for treatments will apply.



All Alchemy packages, treatments and offers are subject to availability. Alchemy reserves the right to withdraw Alchemy packages, treatments and offers at any time.



Please ensure that you bring your redeemable gift voucher to Alchemy to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a gift voucher. However, we will be pleased to hold the balance of the value of the voucher for future use. Gift vouchers can not currently be redeemed online. Alchemy gift vouchers or gift cards, cannot be used to buy another voucher or gift card. Alchemy gift vouchers must be redeemed within 12 months from issue date. Alchemy will not accept responsibility for lost, stolen or damaged gift vouchers.



Alchemy Transformation Ltd (“We/Us/Our”)

Terms and Conditions of Purchasing Our Products

Set out below are the terms and conditions on which We will supply products (the “Products”) listed on the following website: http://www.thealchemy.co.uk (the “Site”) to you the consumer (“You”/”Your”).

Any contract for any Products which you purchase using the Site will be between You and Alchemy Transformation Ltd. Alchemy Transformation Ltd is registered in England & Wales under company number 11591641 and has its registered office at 1874 Leek Road, Milton, Stoke-on-Trent, ST2 7AH. Please read these terms and conditions carefully before purchasing any Products on the Site. You should understand that by purchasing Products you agree to be bound by these terms and conditions and should record a copy for future reference.

Your Status

By purchasing Products through Our Site, You agree that:

1.1 You are legally capable of entering into binding contracts; and

1.2 You are at least 18 years old.

  1. Formation of Contract

2.1 After placing an order, You will receive an e-mail from Us which will include an invoice for the goods You have ordered. Please note that this does not mean that an order has been accepted. An order from You constitutes an offer to Us to buy Products. All orders are subject to acceptance by Us, and the contract (“Contract”) will only be formed when We dispatch the goods.

2.2 The Contract will relate only to those Products which We have dispatched. We will not be obliged to supply any other Products which may have been part of Your order.

2.3 By initially accepting an order, Alchemy is under no obligation to supply the Products ordered. No additions or changes may be made to an order once placed. Products will be dispatched in the form of click and collect and you will be contacted within 48 hours of the order being placed on the Site, unless there are exceptional circumstances such as a back order item.

2.4 You will be notified by email when Your order is ready for collection. Details of the Products We have sent You will be listed in the email. We will automatically refund You for any Products we are unable to supply.

2.5 Orders will be collected when a date and time has been agreed by email by both parties.

2.6 The Products will be at Your risk from the time of collection.

2.7 Ownership of the Products will only pass to You when the goods are collected.

  1. Price and Payment

3.1 The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error. These prices include VAT, but exclude delivery costs. Currently delivery is unavailable on this site. Prices are liable to change at any time, but changes will not affect any orders You have placed prior to the date of the change and which We have accepted. We will however, endeavour to provide reasonable notice of any price increases.

3.2 Payment for all Products must be by credit/debit card or PayPal. We accept payment by MasterCard, Switch, VISA, & PayPal. Alchemy will charge your chosen payment method, prior to dispatching goods.

3.3 It is always possible that, despite Our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of Our dispatch procedures so that, where a Product’s correct price is less than Our stated price, We will charge the lower amount when dispatching the Product to You. If a Product’s correct price is higher than the price stated on the Site We will normally, at our discretion, either contact You for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have notified You that Your order has been dispatched, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mis-pricing.

  1. Refunds and Returns

4.1 We offer a 100% money back guarantee on Products returned and unopened for any reason within 30 days. All return requests must be made in writing via emailing info@thealchemy.co.uk

4.1.1 If You return a Product which You are unsatisfied with for any reason, You will be only be refunded the price You paid for the Products.

4.2 Where We are unable to supply a Product You have ordered and paid for We will automatically refund You the amount paid for the Product as soon as reasonably possible. We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.

4.3 If You have a complaint or dispute regarding a product or products We have sold You, in the first instance please email US on info@thealchemy.co.uk or telephone Us on 01782 536386. If Your complaint or dispute is not reasonably resolved and You are not completely satisfied You may undertake Online Dispute Resolution by contacting http://ec.europa.eu/consumers/odr/ to open a formal dispute.

  1. Consumer Rights

5.1 As a consumer, You may cancel a Contract at any time within seven working days, beginning on the day after You received the Products. In this case, You will receive a full refund of the price paid for the Product in accordance with Our refunds policy unless You have waived this right by using the Products before the end of this seven day period.

5.2 To cancel a Contract, You must inform Us in writing.

5.3 This provision does not affect your statutory rights.

  1. Our Liability

6.1 Our liability for losses You suffer as a result of Us breaking this agreement is strictly limited to the purchase price of the Product You purchased and any losses which are a foreseeable consequence of Us breaking the agreement. Losses are foreseeable where they could be contemplated by You and Us at the time Your order is accepted by Us.

6.2 This does not include or limit in any way Our liability:

6.2.1 For death or personal injury caused by our negligence;

6.2.2 For fraud or fraudulent misrepresentation; or

6.2.3 For any matter for which it would be illegal for us to exclude, or attempt to exclude, Our liability.

  1. Written Communications

Applicable laws require that some of the information or communications We send to You should be in writing. When using our Site, You accept that communication with Us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on the Site. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.

  1. Notices

8.1 All notices given by You to Us must be sent to 1874 Leek Road, Milton, Stoke-on-Trent, ST2 7AH OR info@thealchemy.co.uk. We may give notice to You at either the e-mail or postal address You provide to Us when you registered to become a registered user with Us, or updated details as held within the Site on My Details. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

8.2 Products will be collected as confirmed over email (shipping is currently unavailable). Invoices will be emailed to the e-mail address provided to Us by You via the Site.

  1. Transfer of rights and obligations

9.1 The contract between You and Us is binding on You and Us and on our respective successors and assigns.

9.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without our prior written consent.

9.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

  1. Events outside our control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).

10.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

  1. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

  1. Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

  1. General

13.1 Any variation to these terms and conditions shall have no effect unless expressly agreed in writing and signed by one of Our authorised representatives.

13.2 The information and materials contained in these pages – and the terms, conditions, and descriptions that appear – are subject to change. Your eligibility for particular Products is subject to final determination and acceptance by Us.

13.3 Any and all disputes arising between You and Us not otherwise resolved according to these Terms and Conditions will be subject to the non-exclusive jurisdiction of the English courts and the Contract shall be governed by English law.

13.4 You must also adhere to the Terms of Website Use governing the use of the Site and Our Privacy Policy which are deemed to be incorporated in these terms and conditions.